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Terms of Service

1. Who We Are
This website is operated by Dazmiks, based in Suffolk, United Kingdom.
Throughout these Terms, “we”, “us” and “our” refer to Dazmiks. “You” means the person using this website or buying from our shop.

By using this website or placing an order, you agree to these Terms of Service. If you do not agree, please do not use this site.

2. Our Products & Purpose
We sell spiritual and wellness products (for example crystals, incense, candles and related items).
All products are for personal use only and are not medical products. They are not intended to diagnose, treat, cure or prevent any disease or condition.

Any spiritual, energetic or wellness benefits mentioned are based on traditional or cultural beliefs and are not guaranteed results.

3. Eligibility to Use This Site
To place an order on this website you must:
- be at least 18 years old, and
- provide accurate and complete information when ordering.

4. Orders & Payments
- All prices are shown in GBP (£) and include UK taxes where applicable.
- You agree to provide current, complete and accurate purchase and account information.
- We reserve the right to refuse or cancel any order (for example if a product is out of stock, there is a pricing error, or we suspect misuse or fraud).
- If we cancel an order after payment, we will refund you in full.

5. Shipping & Delivery
- We currently ship to UK mainland and Northern Ireland only.
- We work with a drop shipping partner who dispatches your order directly to you.
- Estimated dispatch and delivery times are shown at checkout. These are estimates only and may vary due to factors outside our control (for example courier delays, weather, strikes).
- Risk of loss passes to you once the order is delivered to the address you provided.

For more details, please see our Shipping Policy.

6. Returns, Refunds & Exchanges
We want you to be happy with your order. If there is a problem, please contact us first so we can help.

You can find full details in our Refund & Returns Policy, but in summary:
- You may have a legal right to cancel and return your order within 30 days of receiving it, in line with our policy and UK consumer law.
- Items must usually be returned unused and in their original condition and packaging, unless faulty.
- Certain items may not be returnable for hygiene or safety reasons if they have been opened or used.

Nothing in these Terms affects your statutory rights.

7. Product Descriptions & Availability
- We try to describe and photograph products as accurately as possible, but colours, shapes and sizes may vary slightly, especially for natural items like crystals.
- All products are subject to availability. We may limit quantities or discontinue products at any time.

8. Prices & Changes to the Service
- Prices may change at any time, but changes will not affect orders that have already been accepted.
- We may update, suspend or withdraw parts of the website for maintenance or other reasons without notice.

9. Use of the Website
You agree not to:
- use the site for any unlawful purpose,
- attempt to gain unauthorised access to the site or its systems,
- copy, reproduce or exploit any part of the site or its content without our written permission.

10. Limitation of Liability
As far as the law allows:
- We are not responsible for any loss or damage that is not reasonably foreseeable when you use this site or buy from us.
- We do not accept liability for any indirect, incidental or consequential loss.

We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence or for your statutory rights as a consumer.

11. Spiritual & Wellness Disclaimer
- Our products and any information on this site are not a substitute for professional medical, legal, financial or mental health advice.
- Always seek advice from a qualified professional for any health or medical concerns.
- You are responsible for how you choose to use any spiritual or wellness products.

12. Intellectual Property
All content on this website (including text, images, logos and designs) is owned by or licensed to Dazmiks and is protected by copyright and other laws. You may not use it without our permission.

13. Changes to These Terms
We may update these Terms from time to time. The version posted on this page at the time you place your order will apply to that order. Please check this page regularly for updates.

14. Contact Us
If you have any questions about these Terms, your order or our products, you can contact us at:
Email: dazmiks24@gmail.com

Refund & Returns Policy

1. Overview
We hope you love your spiritual and wellness products from Dazmiks. If something isn’t right, this policy explains how returns and refunds work.

This policy applies to purchases made through this website by customers in UK mainland and Northern Ireland.

2. Change of Mind / Unwanted Items
- You may return most unused items within 30 days of receiving your order.
- Items must be:
- unused and in their original condition, and
- in the original packaging where possible.

To start a return, please contact us first with your order details so we can confirm the return address and process.

3. Items That Cannot Be Returned (Unless Faulty)
For hygiene, safety or practical reasons, some items may not be returnable if they have been opened or used, for example:
- opened oils, sprays or similar products,
- used incense, candles or partially burned items,
- items that have been clearly used or damaged by the customer,
- personalised or custom-made items (if you offer these).

If you’re unsure whether an item can be returned, please contact us before sending it back.

4. Faulty or Damaged Items
If your item arrives damaged or faulty:
- Please contact us as soon as possible with your order number and clear photos of the issue.
- We will review the problem and, where appropriate, offer a replacement, refund or other suitable solution.

In some cases, we may ask you to return the item or dispose of it safely.

5. How to Request a Return
1. Email us at dazmiks24@gmail.com with:
- your name,
- order number,
- the item(s) you want to return, and
- the reason for the return.
2. We will confirm whether the return is accepted and provide instructions.
3. Pack the item securely and send it back using a tracked service where possible.

6. Return Shipping Costs
- If you are returning an item because you changed your mind, you are usually responsible for the return postage costs.
- If the item is faulty, damaged or we sent the wrong item, we will normally cover or refund reasonable return postage costs (we may ask for a receipt or proof of postage).

7. Refunds
- Once we receive and inspect your return, we will let you know if the refund is approved.
- Approved refunds will be processed to your original payment method.
- Please allow a few working days for the refund to appear, depending on your bank or payment provider.

8. Exchanges
If you would like to exchange an item (for example, for a different product), please contact us. In some cases, it may be easier to process a refund and ask you to place a new order.

9. Your Legal Rights
This policy is in addition to your legal rights under UK consumer law. Nothing here affects those rights.

If you have any questions about returns or refunds, please contact us at:
Email: dazmiks24@gmail.com

Shipping Policy

1. Where We Ship
We currently ship to:
UK Mainland
(excluding the Scottish Highlands & Islands & Northern Ireland)
Isle of Man, Scottish Highlands/Islands, Northern Ireland, Jersey and Guernsey

We do not currently ship to other countries or regions.

2. How Orders Are Shipped
We work with a drop shipping partner who prepares and sends your order directly to you.
Your parcel will usually be delivered by a standard UK courier or postal service.

3. Processing & Dispatch Times
- Orders are usually processed and passed to our drop shipping partner within 1–3 business days.
- Once dispatched, delivery typically takes 3–7 business days, depending on your location and the courier.

These timeframes are estimates and may vary due to factors outside our control (for example, busy periods, weather, strikes or courier delays).

4. Shipping Costs
Shipping costs (if any) will be shown at checkout before you confirm your order.
From time to time we may offer free or discounted shipping promotions.

5. Delivery Address
Please check that your delivery address is correct when placing your order.
We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by you.

6. Missed Deliveries & Returned Parcels
If a delivery attempt is missed and the parcel is returned to us or our drop shipping partner:
- We will contact you to arrange re-delivery where possible (additional shipping charges may apply), or
- We may process a refund minus any shipping and handling costs, depending on the situation.

7. Lost or Delayed Parcels
If your order seems delayed or lost:
- Please contact us with your order number.
- We will check with our drop shipping partner and the courier.
- If the parcel is confirmed lost, we will usually offer a replacement or refund.

8. Damaged Parcels
If your parcel arrives damaged:
- Please take clear photos of the packaging and the items, and
- Contact us as soon as possible with your order number and the photos.

We will work with you to resolve the issue, which may include a replacement or refund.

9. Contact
If you have any questions about shipping, please contact us at:
Email: dazmiks24@gmail.com

Privacy Policy

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1. Who We Are
This website is operated by Dazmiks, based in Suffolk, United Kingdom.
In this Privacy Policy, “we”, “us” and “our” refer to Dazmiks. “You” means anyone who visits our website or buys from our shop.

We are committed to respecting your privacy and protecting your personal data.

2. What This Policy Covers
This Policy explains:

  • what personal data we collect,

  • how and why we use it,

  • who we share it with,

  • how long we keep it, and

  • your rights under data protection law.

By using this website, you agree to this Privacy Policy. If you do not agree, please do not use this site.

3. What Data We Collect

We may collect and process the following types of information:

a) Information you give us directly

  • Account details – such as your name, email address and password when you create an account.

  • Order details – such as your name, billing and delivery address, email, phone number and the products you buy.

  • Messages and enquiries – any information you send us by email, contact forms or other messages.

b) Information about your use of the website

  • Technical data – such as IP address, browser type, device type, and pages you visit.

  • Cookies and similar technologies – small files stored on your device to help the site work properly and to understand how it is used.

We only collect the information we need to run our shop and provide our services.

4. How We Use Your Data

We use your personal data to:

  • Process your orders – to take payment, arrange delivery and send order updates.

  • Manage your account – if you create an account on our site.

  • Communicate with you – to respond to your questions, messages or requests.

  • Improve our website and services – by understanding how people use the site.

  • Send marketing messages – only if you have given us permission (for example, by signing up to a newsletter). You can opt out at any time.

We rely on different legal bases under UK data protection law, including:

  • performing a contract (for example, when you place an order),

  • complying with legal obligations (for example, tax and accounting rules), and

  • our legitimate interests (for example, running and improving our business), as long as your rights are not overridden.

5. Payments

When you make a purchase, your payment is processed by third‑party payment providers (for example, card processors or digital wallets).

  • We do not store your full payment card details on our own systems.

  • Your payment information is handled by these providers in line with their own security and privacy practices.

6. Shipping & Drop shipping Partner

We use a drop shipping partner to fulfil and send your orders.

To deliver your order, we share only the information they need, such as:

  • your name,

  • delivery address,

  • contact details, and

  • details of the items to be shipped.

They use this information only to prepare and deliver your order.

We currently ship to UK mainland and Northern Ireland only.

7. Who Else We Share Your Data With

We may share your personal data with:

  • Payment providers – to process your payments securely.

  • Delivery and drop shipping partners – to prepare and deliver your orders.

  • Technical service providers – for hosting, email services, analytics and other tools that help us run the website.

These third parties are only allowed to use your data to provide services to us and must keep it secure.

We do not sell your personal data to third parties.

We may also share information if required by law, for example with regulators or law enforcement.

8. How Long We Keep Your Data

We keep your personal data only for as long as necessary to:

  • provide our services to you,

  • meet legal, tax and accounting requirements, and

  • resolve any disputes.

The exact time can vary depending on the type of data and our legal obligations, but we do not keep it longer than we reasonably need to.

9. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • help the site function properly,

  • remember your preferences (for example, language or items in your cart), and

  • understand how visitors use the site so we can improve it.

Some cookies are essential for the site to work. Others (such as analytics or marketing cookies) may be optional.

You can usually control cookies through your browser settings, for example by blocking or deleting them. Please note that blocking some cookies may affect how the site works.

10. Your Rights

Under UK data protection law, you may have the right to:

  • Access – ask for a copy of the personal data we hold about you.

  • Correct – ask us to correct inaccurate or incomplete data.

  • Delete – ask us to delete your data in certain circumstances.

  • Restrict or object – ask us to limit or stop certain uses of your data, where the law allows.

  • Data portability – ask us to provide your data in a structured, commonly used format in some cases.

  • Marketing opt‑out – opt out of marketing emails at any time by using the unsubscribe link or contacting us.

These rights may not always apply in full, for example if we must keep certain data for legal reasons. If you make a request, we will respond in line with legal time limits.

11. Children

This website is not intended for children under 18, and we do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page. Please check back regularly to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy or how we use your data, or if you want to exercise your rights, you can contact us at:

Email: dazmiks24@gmail.com

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