D4_Crystal & Pearl Drop Earrings

For Hygiene reasons earrings are Non returnable unless faulty on receipt ,

Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care,

there may be times when there is a need for a refund or a replacement.

The following information explains our returns and replacement policy, however,

if you need any further advice please send your question in an email to ... dazmiks24@gmail.com

Returns & Replacement Policy -

If An item(s) has arrived damaged -

In the unfortunate event that an item has arrived damaged,

you must contact us within four weeks from the dispatch date via our email: ... dazmiks24@gmail.com

Please include a photograph of the damaged item(s) for our reference.

Once your request has been logged we will contact you to let you know the next steps.

Please do not return any item(s) to us until we have provided you with instructions.

We will send out a replacement and cover the delivery cost or provide a refund.

If An incorrect item has been received -

In the unfortunate event that an incorrect item has been received, you must contact us within four weeks

from the dispatch date via our email: ... dazmiks24@gmail.com

Please include a photograph of the incorrect item(s) for our reference.

Once your request has been logged we will contact you to let you know the next steps.

Please do not return any item(s) to us until we have provided you with instructions.

You have not received your order -

If you have not received your order please contact our Customer Care Department via

our email ... dazmiks24@gmail.com

You do not need to place another order.

Once your claim has been confirmed a replacement order will be sent within 3 working days.

We will cover the delivery cost.

Delivery of the replacement order will depend on location and will follow our standard delivery times.

Please allow the following time scales before reporting a missing order:

Location Standard Delivery Tracked Delivery

UK 10 Working Days 3 Working Days

Highlands & Islands 12 Working Days 5 Working Days

If you have changed your mind -

If you have changed your mind, please notify our Customer Care Department via email at ... dazmiks24@gmail.com

within four weeks from the dispatch date of the order.

The item(s) will need to be returned to us in their original condition,

with the order number and customer name clearly marked on the outer packaging.

Once we have received the returned item(s), the value of the item(s) will be credited to you.

Please note that the cost of carriage (in either direction) will not be refunded in this case.

Need advice?

If you would like any further advice please send an email to ... dazmiks24@gmail.com and we'll be happy to help.